Importing an account into WHMCS

Share on facebook
Share on google
Share on twitter
Share on linkedin

There are sometimes rare cases where an account was created by someone in WHM rather than through WHMCS. This kind of data disorganization can cause headaches, but lucky there’s a tool called cPanel/WHM Import here:



You select the account here by checking the box next to each account and importing it in. They non-imported accounts are usually labeled in white, while the accounts that already exist in WHMCS are in yellow.



Once the import is done, WHMCS doesn’t automatically know to associate it with a particular user so you’ll see this generic client account gets created:



To combine this generic account with an existing account, click the option to Merge Client Accounts here:



You will then have to specify the ID number of the client account you are moving it to, and make sure it’s merging into the Second Client account:


After you hit merge, you’re good to go! The user will see their cPanel the next they log into their dashboard.

More to explore

cPanel Basics

cPanel Read below to understand the basics of a cPanel dashboard. By deafult, cPanel will put the Files section first on your dashboard. Note

Changing PHP Version

To change the version of PHP you’ll first navigate to cPanel 3. From there you’ll scroll down to the ‘Software’ section. Click the ‘MultiPHP

Changing Primary Domain

A very common support request we often get is asking for assistance with changing a domain name. More specifically, switching the primary