Restoring and Downloading Accounts in Jetbackup from WHM

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Restoring a terminated account in Jetbackup

NOTE: If it’s been longer than 30 days after the termination of the account, unfortunately, no backup would exist.

If it’s been less than 30 days, then you’ll want to get the cPanel username for the account:

Copy the username. Then in WHM for the server associated with the account, search “Jetbackup” and click “Jetbackup” under plugins. Then click on “Restore & Download​”

Wait a few seconds for everything to load (Jetbackup is pretty finicky so this is important or you won’t be able to find the backups). Then click Orphans and search the username​

Then click the checkbox and restore​​

You’ll be asked to confirm and click restore again then go to queue to watch and make sure everything goes through properly.

Once it’s done, back on the WHMCS product page, you’ll want to go through and click ‘Unsuspend’ and ‘Change password’​ and change the status to Active.

Downloading a backup

Follow the previous steps until just before you select restore, and instead select Download.

Once the file is ready the status will change to Completed. Under Actions, Click the Download button to download the file onto your computer.

Screen Shot 2019-12-18 at 6.15.44 PM

We can now provide a way for the user to retrieve the file. One option is to upload it into Dropbox and provide a download link.

Log into your Dropbox account and upload the file. This could take a few minutes depending on the size.

Once uploaded, click the three horizontal dots to the right of the file and choose Share


On the next screen click Create link and then copy the link Dropbox provides.
Screen Shot 2019-12-22 at 8.44.57 PM

If you’re interested in uploading backups through cPanel, take a look at this guide on our community website.

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