Support Documentation Updates for January 1, 2021

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Over the years, we have built up documentation and made it accessible for our institutions to assist with supporting Domain of One’s Own. With Reclaim’s pricing model changes beginning January 1, 2021, you’ll want to update your support documentation to reflect that.

Navigate to your Support Documentation

For this example, we’ll refer to the templated documentation that is given out with every new DoOO setup. This will likely be in your main Domain of One’s Own cPanel account in a separate WordPress install called “DoOO Documentation” or something similar.

 

Inside this WordPress install, navigate to Posts and edit the published guides named “When You Leave”, “Migrate to Reclaim Hosting”, and “Export Your Domain”. 

 

Change 1: “When you Leave”

 

Original, Incorrect Content

If you are leaving the college, you can migrate your webspace from State University to our hosting provider, Reclaim Hosting, for a discounted price. Detailed instructions can be found here.

New, Corrected Content

If you are leaving the college, you can migrate your webspace from State University to our hosting provider, Reclaim Hosting. Detailed instructions can be found here.

 

Change 2: “Migrate to Reclaim Hosting”

 

Original, Incorrect Content

Step One: Signing up for an Account

The first step will be to sign up for an account at Reclaim Hosting. This link will take you directly to their Student/Individual Hosting plan option.

– If you already have a Top-Level domain (i.e. yourdomain.com) choose the I will use my existing domain and update my nameservers option.

– If your current website content exists on a subdomain (i.e. yourdomain.stateu.org), select the Register a New Domain option.

– Enter a new top-level domain name.

– Complete the sign-up process/pay invoice.

 

Step Two: Let Reclaim Hosting Know

Send a support request to support@reclaimhosting.com with the following message:

Hello Reclaim Hosting Support,
I am graduating from (your school) and I would like to migrate my account, (your domain), to Reclaim Hosting. Please let me know if you need anything else from me.
Best,
(Your Name)

A member of Reclaim Hosting support will respond & help you get your account migrated within 24 hrs.

New, Corrected Content

Step One: Signing up for an Account

The first step will be to sign up for an account at Reclaim Hosting. This link will take you directly to their Student/Individual Hosting plan option.

– If you already have a Top-Level domain (i.e. yourdomain.com) choose the I will use my existing domain and update my nameservers option.

– If your current website content exists on a subdomain (i.e. yourdomain.stateu.org), select the Register a New Domain or the Use a subdomain from Reclaim Hosting option.

– Enter a new top-level domain name if applicable.

– Complete the sign-up process/pay invoice.

 

Step Two: Let Reclaim Hosting Know

Send a support request to support@reclaimhosting.com with the following message:

Hello Reclaim Hosting Support,
I am graduating from (your school) and I would like to migrate my account, (your domain), to Reclaim Hosting. Please let me know if you need anything else from me.
Best,
(Your Name)

A member of Reclaim Hosting support will respond & help you get your account migrated ASAP.

 

Change 3: “Export your Domain”

Here, the change needed is an updated screenshot of your Migration InformationUser Information page. The text within the Migration Offer section will be updated by Reclaim staff automatically on 01/01/2021, so the screenshot will need to be taken and replaced after that date.

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