Fixing Database Connection Error

When the site throws the error: Error establishing a database connection, this usually means there is miscommunication between the database and the files in the file manager. What I like to do from here is open up the Files and Tables section in Installatron. ​ You’re  going to compare the …

Creating New Orders in WHMCS

Depending on the Domain of One’s Own setup at your school (with custom domains vs. subdomains) you will approach creating new orders for users in one of two ways. Keep in mind to create orders in WHMCS, a user will have signed into the portal, but not have completed the …

Pending Orders in WHMCS

One question we have gotten is about pending orders in WHMCS.  What can be confusing here is that even after an order for a new cPanel account and domain is processed, WHMCS will still show the order as pending until an admin accepts the order.   That said, whether or …

Migrations

Let’s say a student already has a website set up with another hosting company and would like to bring the content and domain registration over to their school account. This is totally possible, although it doesn’t happen very often. There are a few things to keep in mind when you …

Transfer Out of Reclaim

Occasionally, we’ll get requests from students to transfer their domain to another company outside of Reclaim. They usually come in around the beginning of a semester, or at the end of the spring. This article will walk through getting a domain ready to transfer out of Reclaim within WHMCS. To start …

DNS Frequently Asked Questions

When should I point nameservers and when should I edit my existing A record? Both essentially accomplish the same task, but there are subtle differences that can make or break your domain– literally. Short answer: You’ll want to edit nameservers when you want the third-party service provider to be in …