DNS Frequently Asked Questions

When should I point nameservers and when should I edit my existing A record?

Both essentially accomplish the same task, but there are subtle differences that can make or break your domain– literally. Short answer: You’ll want to edit nameservers when you want the third-party service provider to be in charge of the entire DNS zone for your domain. Meaning, subdomain test.labrumfield.com and email address hello@labrumfield.com would be pointed to the new hosting in addition to the TLD, labrumfield.com. You would change the A record for a domain if you only want that specific domain (or subdomain/subfolder) to be pointed to the new location. So if I edited the A record for project.labrumfield.com to point to Squarespace, I could still use labrumfield.com at Reclaim Hosting.

That said, you can still point all subdomains to a third-party service provider using an A record by creating a Wildcard DNS record. It would look like: *.labrumfield.com pointed at, or whatever the new server IP is. The asterisk basically says point ‘anything’.labrumfield.com to your server.

Couldn’t the user just transfer the domain to the third party service instead of changing nameservers?

Yes, but ICANN requires that the domain is at least 60 days old because a successful transfer is initiated. So if a user wants to begin using their domain elsewhere before the 60-day mark, changing nameservers is a way to make that happen. It can also be helpful to change nameservers before a domain transfer is initiated to minimize downtime.

What are the nameservers for my Domain of One’s Own instance?

All DoOO projects, in addition to Shared Hosting, use the same nameservers: ns1.reclaimhosting.com + ns2.reclaimhosting.com. You can read more information about nameservers here.

My Domain was suspended for failure to verify my email address. I just now verified my email address, but my domain isn’t back online. Why?

When the domain goes into suspension because the user’s email address isn’t verified, our registrar is actually pointing the domain at their nameservers. When the email address is then verified, the registrar points the domain back to our nameservers, causing a DNS delay. We generally tell users that it could take a couple of hours before they see their domain back online, and clearing their browser & network cache can help speed the process along.