Category: WHMCS in Depth

Creating New Orders in WHMCS With a Top Level Domain

Depending on the Domain of One’s Own setup at your school (with custom domains vs. subdomains) you will approach creating new orders for users in one of two ways. This guide will walk you through how to create an order using a top level domain. **This applies to institutions that

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Creating New Orders in WHMCS Using a Subdomain

Depending on the Domain of One’s Own setup at your school (with custom domains vs. subdomains) you will approach creating new orders for users. This article will walk you through how to create an order using a subdomain. **This applies to any user who wants to use a subdomain as

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Pending Orders in WHMCS

One question we have gotten is about pending orders in WHMCS.  What can be confusing here is that even after an order for a new cPanel account and domain is processed, WHMCS will still show the order as pending until an admin accepts the order.   That said, whether or

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Terminating cPanel Account using WHMCS

When supporting Domain of One’s Own, one of the issues folks run into is someone having created an account they not longer want. This can happen for several reasons: they think Facebook is the one true web, they believe aliens invented the internet and are using it against humanity (distinct

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Resending Product Emails in WHMCS

A simple, but useful bit on WHMCS is re-sending product emails. In this instance almost always product means web hosting given that is really the only product you would provide save for a domain depending on your school. Also, the only email you would really need to resend is the

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Creating Admin Accounts in WHMCS + Admin Logs

While it’s very doable for everyone to share the same admin credentials for WHMCS, or what’s more, share Reclaim’s credentials. But we recommend creating an Admin account for everyone working on the project. That way if something isn’t working properly, you can check the user log as a form of troubleshooting,

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Changing Account Ownership

You may have an account that was “owned” by a student but needs to be transferred to a faculty member or another student when they leave. Here is the process for making sure that the new user has access. Make sure the user you’ll be assigning the account to has

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