Category: Supporting Domain of One’s Own

Multiple cPanels Managed by One User

Traditionally, our way of accommodating multiple domains in a single account for DoOO instances has been to make the account owner a Reseller in WHM. Jim wrote a great guide on this here, but you’re essentially telling the server that one person “owns” multiple cPanels, so WHM smushes them together. That

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Unblocking/Blocking an IP in CSF

Log into WHM and search “ConfigSe” in the top, left-hand side bar. Click ConfigServer Security & Firewall. Scroll down to the csf – ConfigServer Firewall section. Unblocking an IP To unblock an IP address, type the IP into the green field shown below, then click Quick Allow. Follow the same

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Approaching a Support Ticket

At first glance, no two support tickets look the same, which means that the process for finding a fix always looks different as well. That, mixed with a combination of vague errors & a broken dashboard can make any admin who believes he/she to be well-versed in technical domain support

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Common Troubleshooting Fixes

1. Changing your login credentials Reclaim Hosting has tried to eliminate the complications of having multiple passwords for DoOO users by having one set of credentials that logs users straight into their cPanel. However, a lot of folks want to bypass cPanel altogether and log straight into their WordPress dashboard, for example.

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Moving Web Content to another Domain

Installing a piece of software like WordPress in a cPanel account is a very simple process, but it’s not always clear how one might move an installation to a different URL. A lot of folks get tricked into thinking they can just move the files to a new folder and

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Understanding .htaccess

All Reclaim Hosting servers run Apache Web Server Software. So when an account is provisioned the server creates a directive telling Apache what a user’s domain is and where the files for that domain are located on the server. A single server is able to host multiple sites this way because

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HTTP Error 500

Occasionally you’ll go to a website and get a very general HTTP error 500 like the one shown above. Aside from “This page isn’t working” (well, duh) there really isn’t much to go off of. Naturally, the next chain of events would be to log into the WordPress dashboard and

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Fix Permissions of Folders and Files

Fixing permissions of Files and Folders in an account can be a helpful step in troubleshooting a web error of your own, or someone else’s support request. Reclaim Hosting has Apache software on all servers, both Shared Hosting and Domain of One’s Own, to run behind the scenes and handle

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Changing a Domain Name

A very common support request we often get is asking for assistance with changing a domain name. More specifically, switching the primary domain in a user’s account and moving all of their website data from originaldomain.com to newdomain.com. This means that we have to inform both the hosting platform (WHMCS) and the server

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Changing Account Ownership

You may have an account that was “owned” by a student but needs to be transferred to a faculty member or another student when they leave. Here is the process for making sure that the new user has access. Make sure the user you’ll be assigning the account to has

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