Category: Supporting Domain of One’s Own

Changing Primary Domain

A very common support request we often get is asking for assistance with changing a domain name. More specifically, switching the primary domain in a user’s account and moving all of their website data from originaldomain.com to newdomain.com. This means that we have to inform both the hosting platform (WHMCS) and the server

Read More »

Creating an Account for a User Outside of Your Institution

Most schools and universities use a single sign-on integration to create a streamlined experience for their users. But, there are some cases where you’ll want to create an account for someone who is not involved with your institution. This article will walk you through creating a user account in WordPress, and the

Read More »

Site Cloning in Installatron

Installing a piece of software like WordPress in your Reclaim Hosting account is a very simple process ([hey look, we even have a document on that!](https://community.reclaimhosting.com/t/installing-wordpress/265)) but what’s not always as clear is how you might move an installation to a different URL. A lot of folks get tricked into

Read More »

Installing Plugins to Omeka

Omeka has the ability for users to add additional functionality to their sites by way of the various open source plugins available at http://omeka.org/add-ons/plugins/27. Although Omeka doesn’t currently include an automated installer for plugins, the process of uploading them to your space is outlined here. To get started you’ll want to

Read More »

Installing Themes on Omeka

Just as you would install plugins10, installing themes to Omeka is very similar. Omeka has a few themes installed automatically that you have access to. But there are more themes available at http://omeka.org/add-ons/themes/22. There is no automatic installer so you would need to upload the theme to the file manager. Start by

Read More »

Troubleshooting FTP

Though it’s a great tool for moving data in bulk, File Transfer Protocol can be tricky. There are a ton of outliers that could result in that annoying “Login Failed” message, so knowing where to look can be half the battle. We’ve got a great outline & explanation for all-things-FTP

Read More »

Fixing Database Connection Error

When the site throws the error: Error establishing a database connection, this usually means there is miscommunication between the database and the files in the file manager. What I like to do from here is open up the Files and Tables section in Installatron. ​ You’re  going to compare the

Read More »

Fix for Changing Site URL in WordPress Dashboard

Occasionally you will get a user who is interested in changing their site URL. This is a harmless request, but could, unfortunately, break their site if they try to change their domain within their WordPress dashboard. If you log into any WordPress dashboard and go to Settings > General, there’s a

Read More »

WP Limit Login Attempts

This article assumes that the user is trying to access their WordPress site directly through site.com/wp-admin as opposed to SSO>cPanel>Installatron. By default, all WordPress installations on Reclaim Hosting’s servers come with the WP Limit Login Attempts plugin already installed as a protective measure from Brute Force attacks. A brute force

Read More »

Understanding Backups

Reclaim Hosting holds onto nightly backups of all user accounts for thirty days. This provides insurance for students/faculty who are looking to experiment with their site without fear of losing their content. This also comes in handy if a software update were to break a site, for example. While reaching

Read More »
css.php