A very common support request we often get is asking for assistance with changing a domain name. More specifically, switching the primary domain in a user’s account and moving all of their website data from originaldomain.com to newdomain.com. This means that we have to inform both the hosting platform (WHMCS) and the server …
Note: This tutorial assumes you have a domain registered and pointed at your nameservers. Recently Washington and Lee University registered the domain http://ezrapoundletters.org with Reclaim, but they needed to add it to their cPanel instance, this quick tutorial shows you how: Log into WHM (the admin server control panel for cPanel) …
It may be helpful for users to see a list of applications they might want to install when they go to install an application. Our application installer supports over 100 different pieces of software so the specific application a user is looking for tends to get lost in the sea. …
Are you working with a professor who wants to use a default template with their class? Maybe they want to use a specific software, like WordPress, with specific themes and plugins installed as a starter pack. Our applications installer allows for the option to create templates of a specific application. …
Depending on the Domain of One’s Own setup at your school (with custom domains vs. subdomains) you will approach creating new orders for users in one of two ways. This guide will walk you through how to create an order using a top level domain. **This applies to institutions that …
Schools may choose to offer the ability for students to purchase a domain through Reclaim Hosting directly for $15 annually and add it to their account. All billing for renewals as well as domain management tools like transfer locks and authorization codes will be handled through Reclaim Hosting’s billing portal …
Any user can add an additional domain to their account. In some cases, say, a faculty member wants to move their existing domain to their account on your institutional setup, or a student wants to move their existing domain to their account. You can absolutely add domains to accounts. There are a …
This article will walk you through connecting to your account via SSH in cPanel and using programs like Terminal (Mac). You can follow cPanel’s documentation to connect using PuTTY (Windows). Connecting in cPanel Once you’re logged into cPanel, scroll down to the ‘Advanced’ section. Click ‘Terminal.’ If this is your first time connecting click ‘I understand and …
Institutions can choose to turn off all installatron backups at the server level. This frees up space on the server. Reclaim Hosting provides daily offsite backups so if you’re ever in a pinch and need a backup, reach out to us and we’ll be happy provide one. This guide will …
Scenario: When starting a DoOO project, your institution may already have existing sites hosted elsewhere that you want to migrate to Domain of One’s Own. (I recommend reading through the Migrations & Transfers category if you need additional assistance with migration workflows.) Maybe your school has existing WordPress sites with …
